Restaurant Reservation System

We offer an absolute reservation system to the restaurants that features analytics and reporting tools for acquiring valuable business insights such as guest preferences, special occasion trends, peak dining hours, repeat visits, etc. The involvement of these features helps restaurants in running targeted promotions, enhancing customer loyalty and planning absolute staffing conveniently. 

Whether you are a manager of a restaurant or you are an owner, our comprehensive solution helps you reduce the administrative overhead, keep smooth operations and eliminate manual errors during peak hours. From handling casual dining to high-traffic weekends and exclusive private events, Microviq IT offers a restaurant reservation system for adding a layer of sophistication and control for every guest interaction. We are not only offering a tool, but we are also offering a complete ecosystem for managing modern restaurants effectively.

Real-Time Reservation Management

Microviq IT offers a powerful restaurant reservation system for ensuring real-time reservation management. The staff can now easily view the live updates on table availability, cancellations, and incoming reservations, and hence, it enables them to manage the seating dynamically. Our system offers a smart table mapping feature for a visual layout of your restaurant, perfectly showing which tables are reserved, available or occupied. 

The hassle of double bookings is perfectly eliminated with the involvement of real-time syncing. Your employees don’t need to rely on handwritten notes or static spreadsheets. Our automated system adjusts the reservations when they are modified and helps teams respond quickly to the walk-ins and changes made. 

Multi-Channel Booking Integration

Microviq IT offers an absolute restaurant reservation solution that enables guests to reserve tables through the restaurant’s website, social media pages, mobile apps and third-party applications in real-time. Our centralised booking system ensures users are instantly updated on their main dashboard from the different channels once changes are made. The introduction of customised solutions has eliminated the confusion of managing bookings across the different systems efficiently. Moreover, it has also ensured that customers store their data securely in one place and have convenient access and analysis.

Customer Profiles and Customisation

Our customised restaurant reservation system perfectly creates and maintains detailed customer profiles, dietary restrictions, feedback, special occasions, previous visits and tracking preferences efficiently. It makes it quite easy for the restaurant staff to offer customised services every time their guests visit. You can now easily prepare their favourite dish in advance, greet frequent diners by name and offer personalised promotions based on their history. These small touches of personalisation not only increase the customer’s experience but also increase their loyalty as well.

Automated Confirmations and Reminders

The restaurant reservation system by Microviq IT sends automated reservation confirmations and reminders via email or SMS to minimise no-shows. We assist you in providing guests with timely alerts about their bookings and cancellations, and enabling confirmations and modifications through a single click. It reduces the manual burden on the staff and improves the accuracy of your booking schedules. It offers absolute confidence to their customers and ensures them that their table is secure and they can visit the same regularly.

Waitlist and Walk-In Management

Our personalised restaurant reservation system comes up with a waitlist module that makes it easier for users to add and manage guests effectively. Your guests can be easily notified about the estimated wait times and updates, and table availability conveniently through in-app notifications and text messages. It not only improves customer satisfaction but also enables restaurants to capture walk-in traffic effectively without imposing an overbearing burden on the staff. The same offers smooth experiences for the customers without making any reservations.

Analytics and Business Intelligence

Microviq IT integrates robust analytics perfectly into the reservation system. It allows restaurant owners and managers to monitor the track reservation sources and guest trends, measure the success of campaigns or events and analyse peak periods, etc. We help you get information about the most loyal guests, most requested tables, and busiest days, and hence help you in optimising design, improving resource allocation and optimising staff for more effective marketing strategies.