Call Accounting, Voice Mail Systems

Our voicemail systems help businesses not miss any important messages. It comes up with multi-level voice prompts. Remote access, message storage, customised greetings, and call forwarding features to ensure smooth functioning. We at Microviq IT assist organisations in maintaining professional communication standards around the clock. These systems not only manage client inquiries effectively but also offer internal updates and after-hours engagement. Microviq IT delivers a complete suite of voice solutions for maximising uptime, streamlining voice-related workflows and ensuring clarity in different businesses where communication is critical for daily operations.

Comprehensive Call Tracking and Reporting

The call accounting systems by Microviq IT are designed to offer complete transparency across the different voice communication activities. We make sure to log every call, whether it is local, international, inbound, outbound or internal, with precise details including date, time, duration, origin, etc. The records collected are perfectly compiled into customisable reports that are filtered by user, projects, department and timeframe for further usage. 

The insights collected are not only helpful in auditing and compliance but are also helpful in supporting strategic business decisions. Your management teams can now easily use call data for optimising resource allocation, evaluating team efficiency, identifying potential misuse and understanding communication trends. We offer intuitive dashboards to organisations that perfectly present complex data in a simplified format that users can easily view, export, and analyse reports with great ease.

Telecom Expense Management 

Telephony services add a significant portion of operational cost, especially when it comes to large enterprises with multiple branches and higher call volume. We at Microviq IT assist our clients in gaining financial control by associating projects, individuals and call costs with specific teams. We offer absolute solutions to our clients that make it easier for them to set cost thresholds, track usage against budget and detect overspending earlier. 

Our comprehensive solution also offers absolute support over call allocation and chargeback models and that makes it easier for organisations to distribute the telecom expenses accurately across the different departments and clients. The approach fosters accountability and encourages more responsible communication practices, improves ROI on the communication infrastructure and help in reducing over expenditure.

Security, Compliance and Policy Enforcement

Microviq IT ensures that organisations they should be reliable, auditable call records to meet the regulatory and corporate governance standards effectively. These logs offer absolute support over policy enforcement, dispute resolution and investigations where voice communication is a legal and operational concern. We at Microviq IT assist businesses in defining internal policies regarding call behaviour. Our customised advanced systems monitor for call violations automatically. It not only supports compliance but also security and organisational discipline.

Integration with PBX, VoIP and Unified Communication Systems

We at Microviq IT make sure to integrate call accounting solutions flawlessly with all of the major communication platforms, including PBX, VoIP and Unified Communication Systems like Avaya, Mitel, Cisco, Microsoft Teams and much more. It not only helps in acquiring accurate call data capture but also streamlines call accounting services as well.  The bridging of the technologies enables us to centralise the reporting across distributed teams and hybrid environments. 

Feature-Rich and Scalable Voice Mail Systems

Microviq IT features enterprise-grade voice mail platforms to ensure absolute flexibility, security and advanced automation features. Organisations here can easily personalise greetings, access messages remotely through mobile or web, set up multi-level menus and configure voicemail to email routing. Our personalised solution ensures users receive absolute support in centralised and distributed environments. We come up with a scalable infrastructure that serves organisations of any size conveniently. Our clients can now easily assign unique voice mailboxes per user, team or department and can ensure seamless communication even during peak workloads, holidays and off-hours conveniently.

Enhanced Client Interaction and Availability

Microviq IT ensures its clients to have enhanced interaction and availability through automated routing, voice message recording and urgent message alerts. Organisations can now easily enable professional communication even if a staff member is unavailable. We ensures to offer instant responsiveness and that helps in earning the client trust effectively.