Customer Response Management

We integrate advanced tools and techniques, including AI-powered chatbots and automated workflows, into analytics dashboards and feedback loops, ensuring seamless functioning. We not only assist you in managing the responses but also help you in improving the entire customer experience into a relationship-building tool that adds measurable value to your business.

Multi-Channel Customer Communication Integration

Microviq IT perfectly unifies different platforms, including email, live chat, phone, SMS, social media, and web portals, into a single, smart interface, assuring absolute access and managing and responding to messages across the different channels from one location. This multichannel integration of resources allows businesses to ensure absolute continuity in conversations without any hassle. One can easily resolve the queries through simple chats and calls without losing context. This seamless experience helps businesses to build customer trust and keeps communication seamless throughout.

Intelligent Ticketing and Automation Systems

Microviq IT implements intelligent ticket management systems that automatically assign, prioritise, categorise, and route customer issues based on pre-defined rules and AI-driven algorithms. This automation tool minimises the response time, eliminates manual routing errors, and ensures that each queue reaches the right department without any delay. We design auto-response flows for repetitive queries and make sure that every customer is acknowledged instantly without any issues.

AI-powered chatbots and Virtual Assistants

Microviq IT develops and deploys AI-powered chatbots and virtual customer assistants that perfectly handle a wide range of tasks, including answering FAQS, scheduling appointments, etc. The bots designed by us are perfectly trained to understand intent, sentiment and natural language, making interactions feel more conversational and less robotic. We offer tailored solutions that perfectly match your brand’s tone and integrate them into your website, messaging platforms, and mobile apps. We at Microviq IT ensure our customers receive consistent responses to improve customer engagement without any issues.

Real-Time Agent Support and Knowledge Management

Microviq IT features absolute support teams with real-time assistance tools such as integrated knowledge bases, canned responses, and smart suggestions to ensure instant and perfect support for the customers. We design centralised repositories for product details, troubleshooting guides, and company policies, making it easier for the agents to find the accurate answers to their queries instantly. It not only reduces the training time for new staff but also improves the response quality across the board.

Response Time Optimisation and SLA Management

Microviq IT incorporates service-level agreement monitoring tools into your response framework to ensure that each query is perfectly addressed and within the specified time frames. We come up with advanced tools and techniques that perfectly track the response and resolution times, escalate delayed tickets automatically, and generate performance reports to assist in improving accountability. We assist you in offering absolute responsiveness and ensure that it meets customers’ expectations.

Feedback Management 

Microviq IT integrates a feedback management system into the CRM setup that makes it easier for businesses to collect valuable insights from every engagement. Whether it is about post-interaction surveys or it is about AI-driven sentiment scoring, our team of expert professionals helps you measure customer satisfaction levels, make data-informed improvements, and identify trends. The same assists businesses in fine-tuning the responses and overall service model.

Analytics, Reporting, and Consistent Improvement

Microviq IT offers businesses the facility of tracking key CRM metrics such as first contact resolution, average response time, customer satisfaction scores, and net promoter scores through intuitive dashboards and reports. We help you conduct periodic audits of your response workflows and identify inefficiencies or bottlenecks. We assist our clients in optimising agent performance, aligning customer service, and improving resource allocation with wide business goals.