Telephone Yield Management Software

Micoviq IT can effectively merge telecommunication efficiency with business intelligence. We offer you a comprehensive solution that perfectly recognises high-value communication periods, reduces unnecessary costs, and streamlines internal call flows without compromising the service quality. Whether it is about billing integration or it is about departmental chargebacks, whether it is about fraud detection or it is about dynamic pricing strategy, our absolute solution helps you in giving the competitive edge you require. We assist our clients in tracking calls and also help them in turning revenue-responsible, performance-driven functionality that directly affects business optimisation and growth.

Smart Call Analytics for Real-Time Visibility

Telephone Yield Management Software by Microviq IT offers businesses real-time analytics into telephony operations. We offer complete visibility to businesses over inbound and outbound call volumes, peak usage times, missed call reports and duration breakdowns. We offer our clients intuitive dashboards and custom reporting tools that make it easier for them to make decisions effectively, and identify inefficiencies such as repeated missed calls, long hold times and non-business usage. We offer complete insight to the businesses and assist them in allocating resources more effectively, improving customer service availability and aligning staffing levels with peak communication hours.

Cost Allocation and Departmental Charge-Backs

Microviq IT offers an absolute telephony yield management software solution that offers detailed cost allocation features for assigning call charges automatically to the appropriate department, cost centre and team. It helps businesses create fair internal billings, encourages responsible usage, and improves budget tracking across different departments. Our comprehensive solution offers organisations the freedom of customising rules based on time, call type, destination, and user group, and hence makes it easier for them to manage enterprise-wide communication expenses. 

Dynamic Tariff Management and Profit Maximisation

Microviq IT integrates perfectly tariff intelligence into its platform and hence assists organisations in adjusting the pricing structures dynamically based on the real call behaviour. Users here are free to apply the yield principles for maximising returns during the high demand periods and optimising the pricing strategies during slower periods. This absolute flexibility in the system is an assurance that every call will offer absolute profit.

Integration with PBX, VoIP and Unified Communications

Telephone yield management software perfectly integrates with your PBX, VoIP and Unified communication platforms to yield maximised results. We offer absolute support to a wide range of systems, such as Avaya, Cisco, Mitel, Asterisk, etc. and ensure that your existing telephony investments will enhance the profits and will bring good responses for you. Our integrated APIs and middleware connectors enable easy deployment of the software solution and also offer centralised control, making the system scalable for single-site businesses and multi-location enterprises as well.

Usage Policies and Fraud Detection

Telephone misuse can result in substantial hidden costs. Telephone yield management software by Microviq IT includes robust fraud detection tools and customisable usage policies that easily flag suspicious call patterns, excessive after-hour usage and unauthorised international dialling. We also offer automated alerts and access restrictions to protect your organisation from abuse while the involved call policy enforcement ensures compliance with the internal communication standards. We offer users a proactive risk management solution that not only controls costs but also helps ensure absolute data security and organisational integrity.

Customised Reporting and Audit Trails

Microviq IT software delivers advanced reporting capabilities to organisations. You can easily generate daily, weekly and monthly reports on usage metrics, user behaviour, profitable trends and call costs and can export reports in different formats and schedule them for automatic delivery to the stakeholders. We offer absolute operational transparency that offers comprehensive audit trails ensuring full traceability of call recodes for billing disputes, compliance and security reviews.

Hospitality Focused Telephony Yield Tool

Microviq IT offers specialised modules tailored to the hospitality industry. From guest billing integration with PMS to room-based call tracking and dynamic call charge management, we assist you at each service. We offer hotels the freedom of implementing intelligent pricing strategies for in-room calls, managing concierge call routing, and monitoring staff communication systems from a single interface. It helps in streamlining operations, increasing guest service efficiency and turning telephony into a smart revenue generator.