Root Cause Analysis

We at Microviq IT treat every root cause analysis as a strategic investigation where we capture all the relevant data at the time of the incident, such as user reports, system logs, monitoring alerts, configuration snapshots and other changes that occurred then. Once the preferred data, we try to recreate the scenario to track back the chain of events. Once we detect the failure point, we make sure to isolate it to ensure smooth and seamless operations. Our RCA specialists have the experience of working with such operations and can easily identify not only what had failed but also why it failed and what the early warning signs were that remained unnoticed. We feature advanced diagnostic tools, behaviour analytics and automation scripts for correlating data across different systems and timelines. We make sure to incorporate machine learning-based anomaly detection in high-volume environments. 

Customised RCA for Different Environments

We at Microviq IT perfectly understand the different requirements of the root cause analysis of different organisations, and that’s why we have landed up here with customised solutions based on the nature of your infrastructure. We make sure to investigate across the distributed systems, APIs, virtual resources and containers for the cloud-based environments and make sure that the issues arising are fully identified. For on-premise and hybrid infrastructure, we work closely with in-house IT teams to map hardware dependencies, user behaviour and software integrations that could influence the system performance. We make sure to integrate RCA as a proactive routine in the critical systems.

RCA on Processes and People

We at Microviq IT are mainly focused on human and procedural factors, along with technical failures. Improper change management, inconsistent processes, lack of documentation and insufficient training lead to different recurring IT problems. Our RCA reports perfectly highlight the locations where the internal protocols or team actions have contributed to the fault. Our team of experts pinpoints the security gaps and offers recommendations like policy improvements, team training initiatives, and workflow automation for preventing reoccurrence. We at Microviq IT aim to reduce the risks. 

Industry-Specific RCA Expertise

Every industry has its IT requirements and challenges. We ensure absolute system accuracy, data integrity and audit trails for patient safety and compliance in the healthcare sector. Uptime, transaction processing and load performance are our main priorities in the retail and e-commerce section. Whereas if we talk about manufacturing, we make sure to integrate IoT infrastructure, machine learning models and SCADA systems for isolating the root causes in a smart production environment. We ensure the smooth and seamless functioning of the booking engines, smart devices and POS systems in the hospitality industry. Microviq IT ensures our clients offer an absolute customer experience without any back-end technical disruptions.

Proactive RCA and Continuous Improvement

We at Microviq IT perfectly understand how seamless operations are quite important for you. We don’t waste time waiting for the problems to escalate, but our proactive RCA services mainly aim at identifying the latent risks before they become incidents. We make sure to use comprehensive predictive analytics and historical trend analysis, recurring warning signs, flag anomalies and subtle changes that may become bigger issues. We make sure to perfectly integrate RCA as a recurring quality control process and enable businesses to refine their technology infrastructure, strengthen overall reliability and improve their internal procedures to enable seamless operations. We offer a wide range of services, including governance, compliance frameworks, and risk management and offer documented insights for supporting audits and regulatory requirements.