Production Support and Service Delivery

Microviq IT offers a complete spectrum of production support services that offer different critical layers of your IT infrastructure. Whether it is about the application support or it is about the infrastructure monitoring, we at Microviq IT mainly focus on the proactive incident management and consistent service optimisation. We offer round-the-clock application monitoring, incident management and root cause analysis, system performance tuning and optimisation, scheduled maintenance and update management, deployment assistance and rollback planning, automation for supporting tasks and disaster recovery readiness checks.

We make sure to perfectly handle the each production support with defined service levels, reporting mechanisms, escalation paths and hence ensures that each incident is properly tracked, analysed and resolved with minimal impact.

Structured Service Delivery

We at Microviq IT offer comprehensive service delivery that is built on strong processes and governance frameworks that are perfectly aligned with industry standards such as ITIL. We make sure to deliver our services into clear phases including incident management for rapid identification and resolution of issues, problem management for analysis of recurring incidents for identifying and fixing underlying causes, change management for controlled planning and execution of changes, release management for coordinated rollouts of updates, new services and patches and configuration management for maintaining accurate records of system setups and changes. We make sure that our service delivery is not just reactive but is predictable, measurable and constantly improving.

Expertise across Diverse Technology Environments

We at Microviq IT bring up deep expertise across a wide range of platforms, industries and systems. We have the technology, knowledge and hands-on experience for managing your environments effectively. We have absolute expertise in Windows and Linux server environments, networking, storage and security systems, database systems like Oracle, SQL Server and MySQL, cloud platforms such as AWS, Azure, Google Cloud and ERP and CRM platforms like SAP and Salesforce. We at Microviq IT ensure that your every component is properly monitored, supported and improved to meet the evolving requirements of businesses.

Proactive Monitoring and Incident Prevention

Microviq IT offers advanced proactive monitoring and incident prevention tools, and predictive analysis for keeping a consistent eye on your systems. We offer businesses real-time alerts for performance thresholds, health checks and system audits, automated incident ticket generation, consistent log analysis for unusual activity and predictive maintenance for detecting potential failures. Our proactive monitoring offers businesses the ability to detect and respond to abnormalities at an early stage and thereby reducing downtime and improving system resilience.

Service Level Agreements

Microviq IT offers clearly defined service level agreements for businesses to guarantee the quality and speed of our support services. Our SLAs include response and resolution times for incidents, root cause analysis and post-incident reporting, uptime and availability guarantees and change implementation windows. We at Microviq IT believe in accountability and transparency. We make sure to enable regular reviews and reporting and ensure businesses always keep in touch with how their systems are performing and how we are offering absolute solutions to you.

Flexible Support Models

Microviq offers comprehensive, flexible support models that meet the different business requirements effectively. We offer shared support services that are a cost-effective model with a shared pool of technical experts, dedicated support teams, dedicated support teams and hybrid support models. From requiring support during peak hours, around the clock and business hours, our team of expert professionals adapts to your operational rhythms without missing anything.