Desktop Service Management

Managing desktops is not just about setting them up; it is all about managing their entire lifecycle efficiently. We at Microviq IT cover the different stages of the desktop lifecycle management, including procurement, deployment, refresh, maintenance and secure decommissioning. We make sure to help businesses streamline the device onboarding for new employees, ensure seamless application installation and license management, and configure systems with company policies. We make sure to perfectly handle the different upgrades and replacements, and hence ensure you reduce disruption while maintaining continuity.

Proactive Monitoring and Incident Response

Microviq IT offers proactive monitoring and desktop environments for identifying potential issues before they impact your overall productivity. We offer a comprehensive desktop management system that monitors device health indicators like path levels, memory usage, antivirus and disk performance consistently. We make sure to perfectly identify the different issues, automate alerts and hence allow the different support teams to intervene earlier and resolve issues before they become widespread. Our incident response system is quite quick and ensures quick action on the service requests, and reduces the impact on your operations.

Security First Desktop Management

Microviq IT prioritise security at different levels of the desktop management system. We make sure to implement strong endpoint protection, manage updates to protect against vulnerabilities, configure firewalls, and enforce security policies. We also offer absolute convenience in controlling device access through identity management, monitoring compliance with corporate security guidelines and applying data encryption solutions where you require them. We at Microviq IT assist businesses in defending against insider threats, malware and ransomware.

Remote Desktop Management for Distributed Teams

Microviq IT offers remote desktop management services to assist in providing the same level of IT performance, support and security to the remote users. We ensure remote troubleshooting, centralised software updates, secure VPN and device performance optimisation for enhanced, consistent and productive work for all users regardless of their location.

Software Deployment and Patch Management

Microviq IT make sure to handle the automated software deployment, patch management, and updates across the different managed desktops. We make sure that all operating systems, productive tools, business-critical applications and antivirus software are always running the latest versions with the necessary security patches. We come up with scheduled update cycles and controlled rollouts that reduce disruptions and maximise the stability of the end users.

Asset Management and Inventory Control

Microviq IT offers comprehensive asset tracking and inventory management services. We make sure to perfectly maintain detailed records of all devices, including hardware specifications, location, warranty status and software versions. This type of data helps businesses in planning hardware refresh cycles, complying with auditing requirements, managing licenses and optimising IT budgets. We come up with comprehensive asset management solutions that help businesses know exactly what their IT resources have all time.

Desktop Virtualisation Solutions

Microviq IT offers absolute support for designing, managing and deploying the virtual desktop environment. From on-premises VDI to cloud-based desktops and hybrid solutions, we make sure to offer a smooth user experience with reduced latency and high availability. Our virtual desktops offer enhanced security and easier management while allowing the end users to access their workspace from any device, anywhere.

Customised Service Plans

We at Microviq IT come up with customised service packages perfectly designed to fit different company sizes, operational models and industries effectively. From assisting you with full outsourcing of the desktop management to the managed services for supporting your internal IT teams, we assist you in designing a plan that perfectly aligns with your objectives. We make sure to offer scalable services that evolve with your growing business needs and hence ensure that your desktop environment always remains future-ready.