Contact Centre

Microviq IT offers true omnichannel contact centre solutions to businesses and helps them enable seamless communication across all platforms. Our comprehensive solutions consolidate customer interactions into a single interface for agents and ensure that they have full context regardless of where the conversation started. We at Microviq IT offer omnichannel engagement where agents can switch between chats, voice calls, social messages and emails effortlessly, hence leading to better response time and increased customer satisfaction. We help businesses in eliminating the communication silos and deliver a connected and cohesive experience to every customer.

Cloud-Based Contact Centres

Microviq IT offers cloud-based contact centre solutions that deliver high-end scalability, reliability and agility. We help you in moving your contact centre infrastructure to the cloud and hence help you in gaining the flexibility to support remote agents, maintain business continuity and expand operations easily. We offer customised cloud solutions that are perfectly equipped with built-in redundancy, real-time updates, advanced security and ensure maximum uptime and data protection. From scaling during peak seasons to managing multiple office locations, we at Microviq IT offer a secure and scalable cloud environment to perfectly meet your evolving requirements.

Intelligent Call Routing and IVR Systems

Microviq IT helps businesses deploy advanced call routing and IVR systems that route calls intelligently based on customer requirements, service priorities and agent skills. Our customised solutions help businesses reduce operational bottlenecks. Improve first contact resolution rates and optimise agent workloads. We integrate intelligent self-service options through IVR menus into our services and help customers by providing quick access to the information or completing simple transactions without waiting for a live agent.

CRM Integration for Better Customer Insights

Microviq IT perfectly integrates with the contact centre platforms with the leading CRM systems, including Zoho, Hubspot and others. The same not only ensures agents provide instant access to the customer history, but also to the preferences and prior interactions as well and hence enables highly personalised services. We offer businesses a unified view of the customer data and help them by offering proactive support, upsell opportunities and relationship management that further improves customer loyalty. We at Microviq IT assist businesses in connecting the dots between broader business objectives and customer services through smart CRM integrations.

Workforce Optimisation and Analytics

Microviq IT offers workforce optimisation solutions that include training modules, workforce scheduling, performance management, quality monitoring and much more. We make sure that businesses have the right number of agents, with the right skills and at the right times. We offer comprehensive advanced analytics and reporting dashboards to our clients and enable the leadership teams to monitor KPIs like average handle time, net promoter score, customer satisfaction score and much more. We offer real-time insights to our clients, and that helps managers to make data-driven decisions that improve the operations consistently.

AI-Powered Customer Interaction Tools

Microviq IT perfectly integrates AI technologies into the contact centre operations. We also include AI-powered chatbot, predictive call analytics, and virtual assistant’s helps businesses to handle the high volume of customer inquiries accurately and instantly. The integration of AI tools helps businesses automate routine tasks, predict customer requirements and offer agents real-time assistance during complex interactions. We provide AI-driven solutions that help businesses reduce response time, lowering operational costs and offering round-the-clock intelligent support to customers globally.